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Orders are processed and shipped within 24 hours of order confirmation (excluding Sundays and public holidays).
Once your order is shipped, you will receive a tracking ID email.
Estimated delivery time is 3–7 business days from the date of dispatch, depending on your delivery location.
Delivery timelines may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.
Please ensure that your shipping address and contact details are accurate while placing your order. If your package arrives damaged or appears to have been tampered with, please contact our customer support within 24 hours of delivery.
In case of any shipping-related queries, feel free to contact our customer support team. We are always happy to assist you.

Returns can be requested within 7 days from the date of delivery.
The product must be in the same condition as it was received.
The product must be unused, unwashed, unworn, and free from any stains, perfume, or damage.
All original tags, packaging, and the product box must be intact.
Returns are subject to a quality inspection after the product is received at our warehouse.
Products that do not meet the above conditions may not be eligible for a return.
Shipping charges (if applicable) are non-refundable.
Refunds will be initiated only after the returned product successfully passes the quality inspection.
TORQ reserves the right to reject any return request that does not comply with this policy.